Introduction 
The Peace Palace Library is the International Law Library managed by the Carnegie Foundation and situated in the Peace Palace. This survey aims to make an inventory of the present users, their usage of the services of the library and their information needs. 
The results will be used to develop the future policies of the Peace Palace Library (PPL). This survey is a part of a larger study of the PPL by Pleiade Management and Consultancy. This study is commanded by the Ministry of Foreign Affairs, which subsidizes the library via the Carnegie Foundation. 
Your participation to the survey is greatly appreciated. Your answers will be processed anonymously. The outcomes of the survey will be published in the newsletter of PPL. 
Set-up of the questionnaire 
The questionnaire consists of the following parts: 
A - How do you use the Peace Palace Library? 
B - Which services of the PPL are important to you? 
C - How would you describe your information needs? 
D - Questions to round off 
 
A - How do you use the Peace Palace Library? 
A1. Do you have a library pass of the PPL? 
Yes, I pay separately for it 
Yes, part of my participation in The Hague Academy of International Law 
Yes, free pass 
No 
A2. How often do you use the services of PPL at a distance (website, digital library, interlibrary loan service, etc.)? 
(hardly) ever 
occasionally (less than once a month) 
on a monthly basis 
on a weekly basis 
on an (almost) daily basis 
do not know / no opinion / does not apply 
A3. How often do you visit the PPL at the Peace Palace? 
(hardly) ever 
occasionally (less than once a month) 
on a monthly basis 
on a weekly basis 
on an (almost) daily basis 
do not know / no opinion / does not apply 
A4. Which statement applies best to your usage of PPL? 
I use the PPL as my first stop for information 
I use the PPL as a second stop in addition to the library of my own organisation 
other (please comment below) 
Please comment: 
 
B - Which services of the PPL are important to you? 
The PPL offers the following services. Could you please indicate for each service if it is important to you personally? If you don't know or don't use the service, please select 0 
Please select your response on the scale by clicking (see figure). 
img
 
 
-2: strong preference item left-hand side 
-1: preference item left-hand side 
0: Don't know or use the service 
1: preference item right-hand side 
2: strong preference item right-hand side 
Searching & finding information via the catalogue/discovery tool of the PPL 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
Searching & finding information via the specialistic legal databases offered by PPL (such as: HeinOnline or Westlaw) 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
Print collection of PPL: via loans, document delivery or consultation in the reading room of the library 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
Digital collection of the PPL: e-journals, e-books, other full text databases (via viewing or downloading) 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
Advice and support (1): personal instruction how to use the library 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
Advice and support (2): expert advice on your specific information needs 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
Study places in the library reading room 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
Alert services: alerts for new publications acquired by PPL that fit your personal selection criteria 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
Research guides: PPL has developed 47 research guides on special topics that provide an introduction into a specialist topic with an actual overview of the relevant primary and secondary sources. The research guides are digitally available at the PPL website. 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
Digitized heritage collections: parts of the historical collections of PPL are digitized and can be consulted online. Examples: Peace movement collection, Image collection, Scheldt River collection and Engravings collection 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
Please comment: 
 
C - Your information needs and the PPL 
C1- How would you describe your information needs regarding your usage of the PPL? 
Urgency: once you have identified a relevant information source/publication, which delivery time is acceptable for your purposes? 
same day 
1-2 days 
3-4 days 
1 week 
2 weeks 
more than 2 weeks 
Comprehensiveness: how often it is of importance that the information on a certain topic you need is as comprehensive as possible 
(hardly) ever 
incidentally (1 time per year) 
sometimes (2 to 4 times per year) 
regularly (5 to 10 times per year) 
often (>10 times per year( 
do not know / no opinion / does not apply 
Please comment: 
 
C2. Below a number of aspects of information needs regarding International Law are presented. What is the importance of that aspect for your personal information needs when you use the PPL? 
the latest International Law information that is published 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
older International Law information (from 1950 onwards) 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
historical International Law information (from before 1950) 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
International Law information in non-English languages 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
printed books on International Law 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
ebooks on International Law 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
specific book chapters on International Law (print or electronic) 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
journal articles on International Law 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
Please comment: 
 
D - Questions to round off 
How would you rate the importance of the PPL services to you? 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
unimportant
important
How would you rate your satisfaction with the PPL services that you use? 
 
-2
-2
-1
-1
0
0
1
1
2
2
 
not satisfied
satisfied
Please comment: 
 
I work or study at: [PLEASE INDICATE THE MOST SPECIFIC DESCRIPTION] 
International Organisation located in The Hague area 
Embassy in The Hague area 
Agent or lawyers' office related to an International Court or tribunal in The Hague area 
The Hague Academy of International Law 
Academic institution located in The Hague area 
Academic institution or university in the Netherlands 
Legal organisation in the Netherlands 
Other organisation in the Netherlands 
Other organisation outside the Netherlands 
I use the PPL library as a private person 
If you work for an International Organisation in The Hague area, please indicate which organisation: 
Hague Conference on Private International Law 
International Commission on Missing Persons (ICMP) 
International Court of Justice (ICJ) 
International Criminal Court (ICC) 
International Development Law Organization (IDLO) 
International Institute for Democracy and Electoral Assistance (IDEA) 
International Organisation for Migration (IOM) 
International Residual Mechanism for Criminal Tribunals (IRMCT) 
Iran–United States Claims Tribunal (IUSCT) 
Kosovo Special Chambers 
Organisation for the Prohibition of Chemical Weapons (OPCW) 
Permanent Court of Arbitration (PCA) 
Residual Special Court for Sierra Leone (RSCSL) 
Special Tribunal for Lebanon (STL) 
United Nations Interregional Crime and Justice Research Institute: Centre for Artificial Intelligence and Robotics (UNICRI) 
United Nations Office for the Coordination of Humanitarian Affairs: Center for Humanitarian Data 
Another international organisation in The Hague area 
My profession is best described as: 
judge or prosecutor in an international court 
staff member in international court 
diplomat 
information professional/librarian 
law professional 
academic 
student 
other 
I am based in: 
The Netherlands 
Europe (outside the Netherlands) 
Africa 
Asia 
Australia 
North-America 
South-America 
Please comment: 
 
Thank you very much for participating in this study. If you click the button SUBMIT, your answers will be registered. 
 
 SUBMIT